HMC BRIDAL
HMC Bridal Terms & Conditions
1. Consultation Policy
Consultations are by appointment only.
All bridal consultations at HMC Bridal require advance booking. A consultation fee may apply and is non-refundable. This fee secures your appointment time, design discussion, and professional guidance.
During the consultation, we discuss:
• Design ideas and inspiration
• Fabric options
• Measurements (where applicable)
• Timelines and pricing estimates
Please note:
• Consultation fees are not deducted from the final garment price unless otherwise stated.
• Late arrivals may result in a shortened session.
• Missed appointments or cancellations within 48 hours are non-refundable.
2. Ordering & Production Policy
HMC Bridal offers bespoke and made-to-order garments.
Once an order is confirmed:
• A non-refundable deposit is required to begin production.
• Production timelines are discussed during consultation and depend on design complexity and schedule availability.
Please understand:
• All gowns are handcrafted.
• Timelines are estimates and may vary due to fittings, fabric availability, or design changes requested by the client.
3. Payment Policy
• All prices are quoted in advance.
• A non-refundable deposit is required before any work begins.
• The remaining balance must be paid according to the agreed payment schedule.
• Final payment must be completed before garment collection or delivery.
HMC Bridal reserves the right to pause production if payments are not made as agreed.
4. Refunds, Returns & Exchanges
Due to the custom nature of our work:
• All sales are final.
• No refunds, returns, or exchanges are offered on bespoke or made-to-order garments.
• Deposits are strictly non-refundable.
Once production has begun, the order cannot be canceled.
5. Fittings & Alterations Policy
• Fittings are scheduled by appointment.
• The number of fittings included will be discussed at the time of ordering.
• Additional fittings or alterations beyond the agreed scope may incur extra charges.
Clients are responsible for attending fittings on time and communicating any concerns promptly.
6. Design Changes Policy
Design changes requested after production has started:
• May affect timelines
• May incur additional costs
• Are subject to approval depending on production stage
Once a design is finalized and approved, significant changes are not possible.
7. Intellectual Property
All designs, sketches, patterns, and concepts created by HMC Bridal remain the intellectual property of the brand.
• Designs may not be copied, reproduced, or recreated without written permission.
• Reference images provided by clients are used for inspiration only, not replication.
8. Privacy Policy
HMC Bridal respects your privacy.
• Client information is collected solely for business purposes (appointments, communication, and order fulfillment).
• Personal information is never shared with third parties.
• Photos or videos of gowns will only be used for marketing with client consent.
9. Right to Refuse, Pause, or Terminate Service
HMC Bridal reserves the right to refuse, pause, suspend, or terminate services at any point in time, at our sole discretion.
This includes, but is not limited to, situations involving:
• Disrespectful, abusive, or inappropriate behavior
• Failure to respect boundaries, timelines, or professional communication
• Disrespect toward the designer, staff, or studio environment
• Repeated unreasonable demands or difficult conduct
• Harassment, intimidation, or hostile behavior
• Failure to comply with agreed policies or payment terms
In such cases:
• Production may be immediately stopped
• The order may be terminated without notice
• No refunds will be issued
Any payments made up to that point are considered compensation for:
• Time already invested
• Design work completed
• Materials sourced
• Labor performed
HMC Bridal is not obligated to continue working under conditions that compromise respect, professionalism, or a safe creative environment.
10. Professional Conduct Policy
Clients are expected to engage with HMC Bridal in a respectful and professional manner at all times.
We do not tolerate:
• Verbal abuse or intimidation
• Disrespectful language or tone
• Manipulative or coercive behavior
• Disregard for staff instructions or studio rules
HMC Bridal maintains a zero-tolerance policy for misconduct. Any breach may result in immediate termination of services without refund.
11. Modifications to Services & Pricing
HMC Bridal reserves the right to:
• Modify, update, or discontinue any service, offering, or content
• Adjust pricing at any time without prior notice
Any changes will not affect confirmed orders that have already been paid for and are actively in production, unless otherwise agreed in writing.
HMC Bridal shall not be held liable for any modification, price adjustment, suspension, or discontinuation of services.
12. No Obligation to Continue Service
HMC Bridal is not obligated to continue a working relationship if:
• The client relationship becomes unproductive or hostile
• Trust and professional respect are compromised
• Creative or operational boundaries are repeatedly violated
Luxury craftsmanship requires mutual respect. Without it, service may be discontinued.